Design Education Sympathy Sales Quiz

Lesson 9: Test Your Floral Sympathy Knowledge Now that you've reviewed all the sessions in Floral Sympathy, it's time to test your knowledge. Simply point your cursor in the circle next to the right answer and click, we'll let you know how you're doing as you take the test.

1. An "Inside Piece" is A circular shape of fresh flowers, foliages, moss, vines or ribbon accented with a swag of fresh flowers. A low-handled wicker basket containing a floral composition. A general term used to describe smaller floral tributes placed inside the casket.
2. Abbreviating card messages is appropriate. Yes. It saves time and is convenient for all. No. It can cause confusion and even embarrassment.
3. The first stage of grief is anger. True. False.
4. Florists work a lot harder than funeral directors, so the funeral director should accommodate the florist's needs. True. False.
5. When selling a sympathy tribute, you should: Offer a range of prices explaining how a specific design can be scaled up or down to fit the needs of your customer. Ask your customer how much they want to spend, offering tributes at that price. Quote your prices and convey a confident "take it or leave it" attitude.
6. Sympathy cards should include the full name and address of the sender on the backside. True. False.
7. Cremations may include: Cremation with traditional funeral. Cremation with memorial service. Direct cremation without funeral or memorial services. All of the above.
8. Your shop's sympathy consultant should have a thorough understanding of: The stages of grief and religious considerations. Tribute terminology, regional tribute settings and special requirements of the funeral director. Pricing and availability of flowers. All of the above.
9. A set piece is: A predetermined shape covered or accented in fresh flowers and/or foliages. A Catholic symbol of faith. An arrangement set by the casket.
10. To create a rapport, you should visit all your local funeral homes at least: Once a year. Twice a year. Every three years. When they are busy.
11. The first thing you should do every day when you open your shop to prepare for sympathy sales is: Practice being sympathetic. Clip obituaries from the local paper and post by the order desk. Call other shops in town to see how busy they are. Rotate your stock of flowers.
12. Offer this service to a Funeral Director who is handling a big funeral: Moral support. A "pat on the back." Delivery van and helpers to move and setup floral tributes.
13. To help build your sympathy sales, your shop can put the following ideas into practice: Suggest a memorial tribute be delivered to the family church each year in commemoration of the loved one. Place a sympathy sales book or selection guide near your sales counter for easy reference when customers come in to place an order. Become familiar with the types and colors of caskets used in your area and the fabrics that line them. All of the above.
14. Respectful sympathy terminology includes the following terms: Services, casket, undertaker, deceased, hearse, ashes. Services, coffin, undertaker, deceased, hearse, ashes. Services, casket, funeral director, deceased, hearse, ashes. Services, casket, funeral director, deceased, casket coach, cremains.
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